Legal / Cancellations
Cancellation policy
This policy explains how customers can cancel recurring subscriptions and other paid services provided by ZAID Technologies, a brand of ZM Projects (Pty) Ltd.
Subscriptions
Where a recurring subscription is available, customers may request cancellation through the cancellation mechanism provided with the product or by contacting hello@zaidtechnologies.co.za. A cancellation request will be recorded and future renewal will be stopped in accordance with the subscription terms.
Unless the applicable product terms state otherwise, cancellation takes effect for future billing periods and does not automatically refund a period that has already been paid for. Refund requests are handled under our Refund Policy.
Services
For a separately agreed business service, a customer should contact us as soon as possible to request cancellation. The applicable service agreement, work already completed, and any agreed cancellation terms determine the commercial outcome.
Current payment availability
Zaid Connect currently states that online subscription activation and payment are not available. Its public pricing and Trial information therefore does not itself create a paid subscription or a cancellation obligation.
How to contact us
Cancellation requests and questions may be sent to hello@zaidtechnologies.co.za. Please include the customer name, product or service, and the account or transaction details needed for us to identify the request. Do not send passwords or full payment card details by email.
Customer rights
Nothing in this policy limits any mandatory cancellation, cooling-off, refund, or other consumer rights that apply under South African law or another law that applies to the transaction.