Legal / Refunds
Refund policy
This policy explains how refunds are handled for paid products and services supplied by ZAID Technologies, a brand of ZM Projects (Pty) Ltd.
Scope
This policy applies to payments made directly to ZAID Technologies for a paid digital product, subscription, or service. It should be read together with our Terms of use and any product-specific terms presented before purchase.
When a refund may be requested
A customer may contact us to request a refund where a payment was duplicated, made in error, not properly fulfilled, or where the applicable product or service terms provide for a refund. We will review the payment and the circumstances of the request before confirming the outcome.
Nothing in this policy limits any mandatory rights or remedies available to a customer under applicable South African law.
Subscriptions
Where a recurring subscription is offered, cancellation stops future renewal in accordance with the applicable subscription terms. Cancellation does not automatically create a refund for a period that has already been paid for; any eligible refund is assessed under this policy and the applicable terms.
How to request a refund
Send a refund request to hello@zaidtechnologies.co.za. Include the customer name, product or service, payment date, amount, and a short reason for the request. Do not send card numbers, passwords, or other payment credentials by email.
Processing
Approved refunds are returned using the payment method or refund mechanism available for the original transaction. Processing time may depend on the payment provider and the customer's financial institution.
Products currently in launch transition
Zaid Connect currently states that online subscription activation and payment are not available. No customer should therefore be treated as having an active paid Zaid Connect subscription merely because pricing or Trial information is displayed on the public website.